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Find answers about the WooCommerce Vtryon integration and technical details.
General
No. If you can install a standard WordPress plugin and complete account connection and storefront settings in WooCommerce, you can set up Vtryon. We designed it for store owners, not just developers.
Absolutely not. The plugin is lightweight. AI processing happens on our secure cloud servers, and scripts load when shoppers engage with try-on.
Setup & Connection
The settings page currently includes: Email or phone, Password, Storewide try-on, visibility mode selector, Product page placement, Download result button toggle, Debug mode, and Settings/Help guide tabs.
The admin settings screen includes account connection, storewide try-on control, visibility mode selector, product page placement, download result button control, debug mode, and help guide access.
Storewide try-on is the master switch for the plugin. If it is turned off, the try-on block is hidden everywhere across the site.
The try-on button or block will not appear on any product page, even if category and product-level settings are enabled.
Yes. The plugin now includes a Product page placement setting that lets you choose where the try-on block appears on single product pages.
The default placement is Inside summary - after add to cart.
Current options include: Before product summary, Inside summary - after title, Inside summary - before add to cart, Inside summary - after add to cart, Inside summary - after product meta, Below the product summary, and Bottom of the product page.
Check the Product page placement setting first. Some WooCommerce themes can also affect the exact rendering order because of hook priority changes.
Debug mode logs API activity to WooCommerce logs for troubleshooting. It should not be enabled on production unless needed.
Yes. The settings screen also includes a Help guide tab.
In WordPress: WooCommerce -> Vtryon. That screen is the single admin panel for account connection and storefront settings, including storewide, visibility, and placement controls in the settings and Help guide tabs.
Product Sync & Garment ID
It is a unique code for each item you enable for try-on. You get it by uploading your garment photo to the Vtryon Dashboard, then map it to the WooCommerce product. Try-on still requires storewide try-on and visibility rules - sync alone does not enable try-on.
No. A valid Garment ID is required, but the storefront still depends on storewide try-on being enabled and the relevant visibility rules being satisfied.
Yes. Even when storewide and visibility rules pass, the Try-On block needs a valid Garment ID for that product.
Yes. The plugin now supports syncing all eligible products in a category and syncing all eligible products across the store.
Bulk sync only processes products that do not already have a Garment ID. Already-mapped products are skipped.
Yes. Bulk sync shows progress using a completed / total style status so merchants can track how many products have finished syncing.
Yes. The plugin supports category-level bulk sync for eligible products that do not yet have a Garment ID.
No. Sync-all is designed to skip already-mapped products and focus only on products that still need garment mapping.
Storefront
The plugin now supports storewide control, visibility mode selector, category control, product-level control, and product page placement control.
The plugin currently supports three visibility modes:
● Everyone (guests and logged-in customers)
● Only logged-in customers (hide try-on from guests)
● Show try-on to everyone; guests must log in to use it
In that mode, the try-on block is shown on the product page for all visitors. Logged-in customers can use it normally, while guests are prompted to log in when they try to upload a photo.
Yes. The plugin now includes a Download result button setting. When disabled, customers can still view the result image, but the download control is hidden.
It appears only when Storewide is enabled, visibility mode allows, category is enabled, product is enabled, and a Garment ID exists.
Yes. The plugin allows merchants to choose the placement. Theme structure can also affect the exact front-end rendering order.
Try-on is used per product page on the storefront, but Product Sync supports both single and bulk sync workflows for garment mapping.
Yes. Vtryon supports WooCommerce variable products. Map Garment IDs to variations or use one ID for the parent product, depending on your catalog.
What is not included
Try-on is used per product page on the storefront, but Product Sync supports both single and bulk sync workflows for garment mapping. Bulk try-on (viewing multiple items at once) is not part of the current plugin.
Scope & Pricing
The plugin is free to download. You need a Vtryon subscription for AI try-on generations for your customers.
No. You pay for your subscription (credits per try-on). There are no extra per-transaction fees or hidden hosting fees for images.
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